1. Central heating – your boiler, cylinder and central heating are covered.
Unless:

• Your boiler is not serviced annually by a Gas Safe registered engineer.
• Lack of care and maintenance resulting in damage.

2. Immersion heater – your immersion heater is fully covered
Unless:

• Problems are a result of poor maintenance.
• Not serviced annually with your cylinder.

3. Electric Fire – if fitted.

4. Gas Fire – this may not be fitted, or available as an optional extra
Not covered when:

• Not serviced annually by a Gas Safe registered engineer.

5. Drainage – any part of the drainage system serving your home and for which you are responsible is
covered.
Not covered when:

• Your drainage suffers blockages not caused by a defect in the system.

6. Plumbing – your plumbing and pipes are covered.
Not covered when:

• Issues are the result of poor maintenance or blockages caused by inappropriate items being placed
  down plugholes or toilets.

7. Seals – seals such as mastic are covered.
Not covered when:

• Damage is caused by a lack of maintenance.

8. Electrical – your fixed electrics, such as wiring, sockets and switches are covered.
Not covered when:

• Damage is not reported within 72 hours of legal completion.
• Bulbs and fuses are not covered.

9. Smoke alarms – fully covered.
Not covered when:

• There’s been a failure to carry out proper maintenance and servicing.

10. Air conditioning – fully covered.
Not covered when:

• There’s been a failure to carry out proper maintenance and servicing

11. Kitchen units and appliances – your oven, hob, hood, waste disposal (when supplied by us), water-
softening devices and white goods are covered.
Not covered when:

• Damage is not reported within 72 of your legal completion.

12. Bathroom – your toilet, sinks, taps, shower heads and shower door are covered.
Not covered when:

• Damages are not reported within 72 hours of your legal completion.
• The defect is covered by the warranty.

13. Wardrobes and other furniture – cosmetic damage to furniture is covered.
Not covered when:

• Any damage to furniture is not reported within 72 hours of legal completion.
• Anything that would be considered wear or tear or damage due to lack of care.

14. Decoration and tiling
Not covered when:

• Damage isn’t reported within 72 hours of legal completion.

15. Doors and windows – internal and external doors and windows are covered.
Not covered when:

• You fail to report damage to glass or doors in your home within 72 hours of legal completion.

16. Driveways and pathways – the hard outside surfaces that are part of your home are covered.
Not covered when:

• Your driveway and other paved areas are damaged by lack of maintenance or by weather damage.
• Tarmac drives are scuffed by wheel turns on a stationary vehicle.

17. Insulation – this is fully covered.
Not covered when:

• The insulation has been removed or tampered with.

18. Guttering – leaking gutters are covered.
Not covered when:

• Gutters leak because of a lack of care and maintenance.
• It is a result of storm damage or seasonal changes.

19. Landscaping – any landscaping we’ve installed is covered.
Not covered when:

• Damage is caused by lack of maintenance.
• Damage is caused by the weather or seasonal changes.
• There are issues with standing water more than three metres from your home.

20. Garages, outbuildings and walls – any external structures we built before you purchased your home are
covered.
Not covered when:

• Damage is caused by lack of maintenance or the weather.
• Water has made its way through structures with a single layer of brick or masonry and damaged any
  items inside.

21. Solar panels
Not covered when:

• There has not been an annual service.
• Damage is caused by a lack of maintenance.
• Damage is a result of weather conditions or seasonal changes.

22. Ironmongery – doorknobs, handles etc. are covered.
Not covered when:

• Damage is caused by poor maintenance, wilful damage or wear and tear.

23. Outside taps
Not covered when:

• Damage is caused by poor maintenance.
• Damage is caused by weather conditions or seasonal changes.